Refund policy

Return & Refund Policy

At Famlee Nurture, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we'll be happy to assist you.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original condition, and in its original packaging where applicable.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide your order number and clear photos or videos showing the issue. After reviewing your request, we may offer a replacement or refund where appropriate.

Return Process

To request a return, please email us at info@famleenurturestore.com with your order number and the reason for your return.

Important: Please do not send any items back before receiving return instructions from us.

Return Shipping

For returns due to a change of mind, incorrect selection, or other reasons not caused by Famlee Nurture, the customer may be responsible for the return shipping costs.

If the item is damaged, defective, or incorrect, we will review the situation and determine the appropriate resolution.

Refunds

Once your approved return has been received and inspected, we will notify you about the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Some products may not be eligible for return, including personalized or customized items, final-sale products, or products specifically identified as non-returnable on their product page.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible after placing your order.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be completed before an order has been processed or shipped.